returns/exchanges

Returns and exchanges are considered on a case by case basis.

A few rules of thumb….

Custom pieces are neither refundable nor exchangeable. Custom pieces have been designed and created  in collaboration with and for you and therefore will not be considered for any sort of exchange. Please be fully committed when requesting custom work and KNOW YOUR RING SIZE when ordering rings .

Made to Order pieces are replicable designs that I make to order for you .  Production time is typically up to 4 weeks for fabrication.  Exchanges will be considered on a case by case basis. Please feel free to contact me within 3 days of receiving your item to discuss the need to exchange .

Ready to Ship pieces are jewels that have already been made , and are ready to ship to you. If you are unsatisfied with your jewel, you are eligible to exchange it. You must contact me within 3 days of receiving your piece.

 

Once we discuss the need for exchange,  you will mail the item back to me in its original condition, in its original packaging , with tracking and possibly additional  insurance depending on the value of the item . I do not accept exchanges for damaged pieces. All return shipping costs are the responsibility of the buyer. DO NOT ship a jewel back to me without contacting me, as my address changes biannually between New York and Puerto Rico.  I am not responsible for packages lost because they were mailed without contacting me , or for any other reason . Return shipping is at the risk of the buyer. I reserve the right to deny an exchange.

Please choose carefully when shopping. I am one person carefully crafting these pieces for you, so exchanges can tend to slow down the flow of things. But I try to be as accommodating as possible so feel free to contact me with any concerns .